Our rentals are first come, first serve; we recommend starting your reservation as soon as possible to guarantee the items that you need will be available.

Our prices are set for an event. This typically means items are rented out for two to four days for the price stated. Contact us for longer rentals.

When you look at our inventory and find the items that you would like to rent, add them to your WishList. Submit the WishList to us and you will receive a quote within 24 hours of us receiving your inquiry. Electronically sign the contract, fill out the credit card authorization form that will be sent with the quote, and make a deposit equal to 50% of the order total. At this point you will receive a reservation confirmation and you are all set!

No, your items will not be on hold in our system until you return the signed contract with a filled-out credit card authorization and make a deposit. After that, you will receive a reservation confirmation. If you have not received a reservation confirmation, your order is not on hold.

No, there is no order too small for us!

We require a deposit that equals 50% of the total price. Once you make a reservation, all other clients will be refused your specific rentals for your event date, and thus all deposits are non-refundable.

Final payments are due 7 days prior to pick-up date, the same day final revisions are due. If payment is not received at this time, the reservation will be cancelled. If a reservation is placed within 7 days of the pick-up date, the order must be paid in full to create an active reservation.

Yes, final changes are due 7 days prior to pick-up date. You may remove items, reduce counts, or swap out/add items based on availability (keep in mind, the 50% deposit that has been paid is non-refundable). The person whose name is on the reservation is financially responsible for the reservation and must make or approve all changes to the reservation.

Yes, on most items! Many of our items are not heavy and easy to set up, because of that we do not offer delivery for orders under $500. Pick-up is always free! We are located in south KCMO, close to the Grandview triangle. Provide proper transportation for the items you are renting; in most instances a minivan, SUV or pick-up truck is a good choice. There are some items that need to be set-up by us. Delivery and set-up/break-down are included in the price of those items.

We do not offer delivery for orders under $500 (unless the item needs to be set up by us, then a delivery fee will be included in the price of the item). Delivered items will be unloaded at the door. Additional charges apply for stairs. Delivery fee does not include set-up or break-down. A designated person must be available to accept delivery.

No, delivery fees are not included and will be calculated according to the distance and quantity of items needing to be delivered. This excludes items that need to be set up by us, where the delivery fee is included in the price.

Set up-and and break-down can be scheduled for an additional charge on items that are being delivered.

We understand that life is life and things change sometimes. We will work hard to change the dates for you based on availability within 6 months of the original event date if this is something that you desire. If this is not going to work for you, you may choose to cancel the reservation. The 50% deposit made upon reservation is not refundable.

Please note that items will not be brand new when you receive them because they were already rented out before. They may have minor blemishes and some signs of wear, but they will be in good working order, clean and sanitized when possible to do so.

Rental items should always be secured and protected from the elements. The customer is responsible for all rental items from the start of rental to the time of return. This includes the safe transport to and from us for customer picked-up items. If there are any issues with rental items upon receipt, customers must contact D&I Event Rentals immediately via text message describing the problem and sending pictures. Items should be returned in their original condition and packaging. A fee will be charged for missing parts and containers.

All items need to be returned in the same condition as received in their original containers. We clean and sanitize everything upon return to the warehouse. However, due to COVID we do ask the following: Glassware, Dinnerware and Flatware – need to be run through a dishwasher cycle Napkins – need to be laundered Tablecloths – shaken out of any debris and placed in the provided Linen Bag. Please DO NOT place linens in plastic bags. This could cause mold and then you will be responsible for replacing the linen.

You are not responsible for normal wear and tear on our units. If, however, damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including replacement of the unit. We inspect all items in the first 3 days following their return. We do charge the replacement cost on items that are broken, damaged, or not returned to the credit card on file. Credit Cards are stored on file and are authorized to be processed for any damages, replacement fees, or extended rentals. D&I Event Rentals does not sell any information to third parties. Any information that we collect is for private use between the Renter and D&I. Credit card numbers will be destroyed after rental terms are satisfied. *If the customer receives any item in damaged condition, D&I Event Rentals must be notified immediately to be aware of the problem. Please text 816-945-8070 to report.

Once picked-up or delivered items are not eligible for a refund unless they are found to be defective upon set-up. Refunds will not be given for normal wear and tear. If the customer receives any items in damaged condition, D&I Event Rentals must be notified immediately to be aware of the problem. Please text 816-945-8070 to report.